Adalo - App data not loading correctly – Incident details

All systems operational

App data not loading correctly

Resolved
Major outage
Started over 3 years agoLasted about 5 hours

Affected

Published Apps

Major outage from 5:24 PM to 10:11 PM

Collections

Major outage from 5:24 PM to 10:11 PM

Collections API

Major outage from 5:24 PM to 10:11 PM

Updates
  • Resolved
    UTC
    Resolved

    This incident is now resolved. All app data previous to the outage should be available. Thank you for your patience.

  • Monitoring
    UTC
    Monitoring

    We have begun restoring the database but this process unfortunately takes several hours to complete. We apologize for the down time and will report back as soon as we are back up and running.

  • Identified
    UTC
    Identified

    We have identified a problem with one of our database services which prevented it from scaling correctly. We are updating the configuration and scaling the service.

  • Investigating
    UTC
    Investigating

    Apps are failing to load data correctly. We are investigating and will provide more information soon.