On September 18 at 1:39 AM EST, Adalo began experiencing a service interruption that impacted access to your database — in both the Adalo editor inside of your database collections and in your end-apps when trying to view or create new data. At 11:15 AM EST on September 18, access to all your databases was restored.
We understand this is extremely frustrating, not only for you, as app creators, but also for the users of your apps & for that, we are sorry. Unfortunately, this was an upstream dependency where our hands were tied in bringing this interruption to a quick resolution.
Here’s what happened. At 1:39 AM EST our database provider AWS started a minor upgrade on our databases. This should have only been a momentary upgrade but an unexpected error made the databases restart itself on a continuous loop — as there was an issue on their end with that process. And this is what caused the issue.
At the beginning of the interruption, our on-call engineers were paged and immediately tried the options that we had on our end to make the databases accessible, but ultimately realized that only AWS could stop the loop causing the issue. We immediately contacted our support reps at AWS to bring our databases online. At the same time, we began a manual restore of the database to bring everything back online. That process is a lengthy process only used in case of emergency and ultimately that’s what our engineers had to do in order to resolve the issue.
Again, we apologize for this inconvenience & our team will be doing a retrospective to prevent this from happening again in the future.
As always, thank you so much for building with no-code and creating with Adalo.
